Ordering Information |
We request a 3-plant minimum order. Orders are accepted through our website only, and credit cards are charged when orders are submitted.
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Shipping Information |
We ship regionally to the following states: Alabama, Connecticut, Delaware, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, and Wisconsin. We process orders year-round for states in zones 7 and 8 (Alabama, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia). If you live in one of the year-round delivery states, you can request a delay at checkout.
We ship quasi-bareroot, landscape-ready perennials. During the packaging process, blooms and some soil are removed. Leaves and roots will be trimmed as well. We fulfill orders on a first-come-first-serve basis, in the least number of boxes, and use USPS 2- and 3-day Priority Mail to reduce plant stress. Priority Mail coupled with the resilience of native plants allows us to ship right through the hot summer months. We do not have the ability to communicate with your USPS carrier. Please speak with your carrier directly if you require a specific area for delivery. Your order can be delayed due to dormancy, demand, availability and fulfillment capacity. There can be a significant delay in spring when demand is high. We pull and package as fast as humanly possible. Please keep in mind, we do not provide status updates. If you are cannot wait for your plants, let us know and we will cancel your order. Orders cannot be cancelled once plants are pulled for shipping. If one or two plants are significantly delayed when the balance of your order is ready to go, we will generate a refund for those plants. If you would like us to make a substitution, please type a detailed note at checkout. Important Note: Native plants are extremely resilient and handle the transition well. However, to avoid additional stress, we limit the number of plants per box to nine. Orders with more than nine plants require additional boxes, which causes our shipping cost to jump. We could offer "free" shipping but then our plant prices would have to go up and our North Carolina customers would be supplementing the cost of those shipments to Wisconsin (we love you, Wisconsin!). We recommend ordering 9 plants or in multiples of 9 to receive the biggest bang for your shipping buck. And, as landscapers, we always recommend planting in odd-numbers or multiples of three. Happy Gardening!! |
Return
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We have a no-return, no-exchange policy on plants and merchandise. We are confident you will be pleased with the quality of our products. If not, we will do everything possible to find a solution. If your package was severely damaged in transit, please email us. We will share this information with the carrier and do our best to request compensation on your behalf.
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